Privacy Policy and use of Personal Data

The policy of PAP Healthcare is to respect and protect and respect the privacy of the users of this web site. The security and privacy of your information are important to us. We will not voluntarily disclose individually identifiable information about our customers or other users of our website to any third party without first receiving that user’s permission.

PAP Healthcare uses the personal data you have provided to this website for the following purposes:

COLLECTION OF PERSONAL INFORMATION:

The information we receive, and how we use it, depends on what you do when visiting our website. Personal information is information that can specifically identify you such as:

  • first and last name
  • address, telephone number, e-mail address or other contact information
  • medical device serial number
  • personal health information
  • date of birth
  • social media username or profile
  • IP (Internet Protocol) address when such address is associated with a specific user

We collect personal information about our users in two ways:

  1. when you enter personal information on certain pages of the website. For example, you may fill out a registration form for a particular service, participate in a survey, or complete a contact form.
  2. using automated means, specifically through cookies. Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.

HOW DOES PAP HEALTHCARE USE PERSONAL INFORMATION:

We may use the information that you have shared with us through this website (other than sensitive information, which is discussed separately below) for the following purposes:

  • to respond to your requests
  • to provide the services or information you request
  • to allow you to register certain products or services, or enhance their functionality
  • to resolve and track the status of any consumer and/or product or service issues
  • to manage our relationship with you and facilitate any necessary follow up (e.g. by storing relevant information and preferences for a reasonable amount of time)
  • to enter into, or perform a contract with you (e.g. in case you wish to order products or services from us)
  • to enable you to participate in our online communities, including social media and blogs
  • to contact you with information that might be of interest to you – see further the Marketing and Education section below
  • to enforce this Privacy Statement and other rules about your use of this website
  • to protect our rights or property
  • Payment processing

Your credit card information is not stored by us but handled through a specialised merchant centre to protect and secure your credit card details. Stripe is used to process payments on paphealthcare.ie and is fully compliant with GDPR requirements. Stripe has been audited by an independent PCI Qualified Security Assessor (QSA) and is certified as a PCI Level 1 Service Provider. This is the most stringent level of certification available in the payments industry.

See more about Stripe’s policies here.

Where required by law, we will ask you to “opt-in” or affirmatively consent to the processing of your personal data for a particular purpose. For example, where the law so requires, we will only send you newsletters if you have subscribed to them.

WHAT IS SENSITIVE INFORMATION?

Some types of personal information are sensitive information. Sensitive information is personal information revealing or relating to your health (such as your device serial number), genetic or biometric data, your racial or ethnic origin, religious or philosophical beliefs, sex life or sexual orientation, political opinions or trade union membership.

WILL PAP HEALTHCARE TREAT SENSITIVE INFORMATION DIFFERENTLY TO OTHER PERSONAL INFORMATION?

PAP Healthcare will only collect and process your sensitive information:

  • in ways for which you have given your explicit consent
  • to protect the vital interests of you or another person, in cases where your explicit consent cannot be given or reasonably requested
  • according to applicable laws which include suitable and specific measures to safeguard your fundamental rights and interests
  • where the processing is necessary for medical purposes and we are, under the circumstances, under a duty of confidentiality equivalent to the duty of confidentiality of a health professional
  • to establish, exercise, or defend a legal claim

For example:

  • We may collect sensitive information directly from you, when you voluntarily provide it to us for a particular purpose (e.g. when you contact us with a question or suggestion about our products and services);
  • We may also collect sensitive information about patients through healthcare professionals who we work with to provide therapy or technical support for our products or services to you;

NON-PERSONAL INFORMATION

Non-personal information is information that cannot identify you or be tied to you in any way. The non-personal information that we collect through this website does not identify you as an individual person, and will not be linked to you. It may include information such as the following:

  • the type of web browser software you use (for example, Internet Explorer)
  • the name of the domain from which you access the Internet
  • the Internet address of the website from which you linked directly to our website
  • the date and time you access our website
  • which pages you have visited on our website
  • the search terms you use
  • the links on which you click

If you visit our website to read or download information, such as information about a health condition or about one of our products, we may collect certain non-personal information from your computer. This information is collected from your computer’s web browser. If you only read or simply click to download information on our website, we do not collect or learn your name, e-mail address, home address, or any other personal information about you.

DIRECT MARKETING AND EDUCATIONAL MATERIALS

We may use email in order to contact you regarding an enquiry or order you may have. We will only contact you by email if you contact us or we need to update you.

If at any time you decide not to receive any educational, commercial or promotional information related to our products and services, please email us at the contact details listed below and mention “OPT-OUT” in the subject of your email. Alternatively, you may use the opt-out procedure provided in any relevant message you receive from us.

Please note that if you opt not to receive promotional messages from us, we may still continue to send you relevant information for other lawful purposes, such as to administer any account you may have with us, to respond to your requests, to execute agreements with you, or to provide you with information that PAP Healthcare is required by law to provide, e.g. regarding product recalls.

DOES PAP HEALTHCARE EVER SHARE PERSONAL INFORMATION WITH THIRD PARTIES?

It is not the policy of PAP Healthcare to share any information with third parties.

Please note that subject to applicable laws, we may disclose your personal information if we believe we are required to do so to comply with any law, regulation, court order, legal or government request. In the unlikely event that all or part of our business is acquired by a third party, your information may be transferred to the new corporate owner insofar as relevant to the business in question and subject to appropriate safeguards being in place.

In addition, we may use and disclose your personal information to third parties if necessary to:

  • enforce this Privacy Statement and the other rules about your use of this website
  • protect our rights or property
  • protect someone’s health, safety or welfare
  • comply with a law or regulation, court order or other legal process
  • investigate or take action in cases of suspected fraud or illegal activities

HOW LONG WILL WE KEEP YOUR PERSONAL INFORMATION FOR?

We will only keep your personal information for so long as necessary to fulfill the purposes for which we are allowed to use them, as set out in this Privacy Statement. For example, if you tell us that you no longer wish to receive a newsletter from us, we will immediately delete your email address from our mailing list. In case you participate in a program via our website we will delete the personal information provided as part of that program within a reasonable time after its completion (e.g. six months after completion will normally be considered reasonable unless we have lawful grounds to retain some of the information for longer (e.g. if necessary for validation or to comply with recordkeeping obligations)).

WHAT HAPPENS IF THE PRIVACY STATEMENT CHANGES?

This Privacy Statement was last revised on 1st July, 2022. We may change this Privacy Statement at any time and for any reason. If we decide to make a significant change to our Privacy Statement, we will post a notice on the homepage of our website for a period of time after the change is made. We encourage you to review this Privacy Statement each time you visit the website.

WHAT ABOUT PRIVACY ON OTHER WEBSITES?

This website may contain links to other websites. This Privacy Statement does not apply to other websites. Therefore whenever you leave this website we recommend that you review the privacy practices that apply to information you provide on other websites. We provide the links for your convenience, but we do not review, control, or monitor the privacy practices of websites operated by others. Neither are we are responsible for websites operated by third parties or your business dealings with them.

ARE THERE SPECIAL RULES ABOUT CHILDREN’S PRIVACY?

We care about protecting the online privacy of children. We will not intentionally collect any personal information (such as a child’s name or e-mail address) from children under the age of 16 without the consent of someone holding parental responsibility. If you think that we have otherwise collected personal information from someone under the age of 16, please Contact Us.

WHAT ABOUT WEBSITE SECURITY?

Security is very important to us. We also understand that security is important to you. We use industry standard measures to protect your personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However no website or email transmission is 100% secure and we encourage you to therefore take special care in deciding what information you send or request via email, and take appropriate precautions such as keeping any usernames and passwords you use confidential.

YOUR RIGHTS

At any time, you may exercise your right to access, rectify and, as the case may be, erase, any personal information relating to you, or restrict the processing of your personal information, in compliance with applicable laws.

HOW TO CONTACT PAP HEALTHCARE

If you have questions or comments about this Privacy Statement, please Contact Us through our website.

GLOSSARY OF TECHNICAL TERMS:

COOKIES:

PAP Healthcare uses cookies that are necessary to make the website work. You can also choose to set optional cookies. These cookies help us improve the use and functionality of the website and understand how visitors use the website.

IP ADDRESS:

The identifying details for your computer (or your internet company’s computer), expressed in internet protocol code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.